Custom Seal is an industry research partner of PBSRG since 1997. Custom Seal has committed to running their roofing business based on performance information verified by PBSRG at Arizona State University. Any owner who has a Custom Seal roof can contact PBSRG and impact the Custom Seal performance line and the performance line of the contractor.
|
ROOF INFORMATION |
| Total number of contractors surveyed |
42 |
| Total number of roofs |
888 |
| Total roof area (sq. ft.) |
10,359,507 |
| Maximum age of roofs (years) |
10 |
| Average roof age (years) |
5 |
| Average roof area (sq. ft) |
11,745 |
| Number of roofs over 15,000 sq. ft. |
149 |
| Total area of roofs over 15,000 sq. ft. |
6,568,245
|
ROOF PERFORMANCE PROFILE |
| Number of different job responses |
336 |
| Number of roofs that never leaked |
192 |
| Number of roofs that still leak |
0 |
| Percent of roofs that never leaked |
63 |
| Percent of roofs that still leak |
0 |
| Percent of roofs that leaked and were repaired |
35 |
| Percent of roofs not requiring maintenance |
30 |
| Percent of satisfied customers |
98 |
| Percent of satisfactory roofs |
98 |
| Percent of jobs completed on time |
96 |
| Percent of roofs with traffic greater than 12 times per year |
19 |
CUSTOMER EVALUATION* |
| Average number of days to respond to emergencies |
1 |
| Contractor's ability to communicate (1-10) |
9.6 |
| Contractor's management abilities (1-10) |
9.5 |
| Professionalism of contractor (1-10) |
9.5 |
| Contractor's level of honesty (1-10) |
9.7 |
| Overall performance of contractor (1-10) |
9.5 |
| Comfort level in hiring contractor again based solely on performance (1-10) |
9.6 |
| Number of customer Responses |
232 |
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