PBSRG
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 Overview
- Documented Performance
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Alpha Research Program
Documented Performance
Since 1997, the PBSRG has collected, analyzed, and documented the performance of Alpha Contractors and the system Manufacturers. Based on the strict Alpha customer satisfaction requirements (98% satisfaction), the performance of this program is extremely high. To view the current performance of qualified Alpha Contractors, please visit the Qualified Contractors and select the contractor in your area.

Neogard Roofing Performance:

The following is the latest performance results of Neogard's Roof Coating System (last updated 1/13/2010).

No
Criteria
Unit
  
Overall
1
 Overall customer satisfaction - Contractors
(1-10)
  
9.5
2
 Oldest job surveyed
Years
  
28
3
 Average age of jobs surveyed
Years
  
9
4
 Age sum of all projects that never leaked
Years
  
1,203
5
 Age sum of all projects that do not leak
Years
  
1,724
6
 Percent of customers that would purchase again
%
  
100%
7
 Percent of jobs that do not leak
%
  
99%
8
 Percent of jobs completed on time
%
  
99%
9
 Percent of satisfied customers
%
  
99%
10
 Total job area (of job surveyed)
SF
  
8,444,228
11
 Total number of jobs surveyed
#
  
203
12
 Total number of different customers surveyed
#
  
68

 
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