| Last Update: 10/27/2006 | |
APPLICATION PROFILE |
AVERAGE |
| Average square feet installed | 29,932 |
| Average square foot of roof per penetration | 1,169 |
| Percent of roofs with slope less than 1/4" | 71% |
| Percent of roofs with traffic greater than 12 times per year | 18% |
PERFORMANCE PROFILE |
AVERAGE |
| Maximum service period (years) | 26 |
| Adjusted service period (years) | 17 |
| Average service period (years) | 7 |
| Number of roofs that never leaked | 145 |
| Number of roofs that leaked and were fixed | 36 |
| Number of roofs that still leak | 1 |
| Percent of roofs that never leaked | 78% |
| Percent of roofs that leaked and were fixed | 20% |
| Percent of roofs that still leak | 1% |
| Age sum of all roofs that never leaked (years) | 745 |
| Age sum of all roofs that do not leak (years) | 1077 |
| Percent of roofs not requiring maintenance | 44% |
| Percent of roofs with more than 5% ponded water | 0% |
| Percent of roofs with less than 1% deterioration | 100% |
| Percent of satisfied customers | 99% |
| Percent of jobs completed on time | 99% |
| Number of roofs inspected | 300 |
| Number of roof evaluations | 197 |
CUSTOMER EVALUATION (the maximum rating applicable for this survey is 10) |
AVERAGE |
| Response Time to Emergencies | 9.29 |
| Contractor's ability to communicate | 9.60 |
| Contractor's management abilities | 9.55 |
| Professionalism of contractor | 9.62 |
| Contractor's level of honesty | 9.64 |
| Overall performance of contractor | 9.63 |
| Comfort level in hiring contractor again based solely on performance | 9.70 |
| Number of customers who responded | 69 |
