United Airlines
Case Study
Case Study
Overview
The United Airlines (UAL) San Francisco Maintenance Center implemented the PIPS process in 1997. The process was initially tested on a roofing project, but soon spread to many other specialty construction areas (painting, flooring, elevators, asbestos abatement, general construction, lighting, underground storage tank, and high-speed roll-up doors). The user stated that the PIPS projects were the best that he had seen in over twenty years of construction.
 |
 |
|
 |
 |
Summary of Results
No |
Criteria
|
User
|
1 |
Total number of projects procured using PIPS | 32 |
2 |
Total project budget cost | n/a |
3 |
Total awarded cost | $12,950,000 |
4 |
Percent under budget | n/a |
5 |
Percent of projects that finished on time | 100% |
6 |
Percent of projects that finished within budget | 100% |
7 |
Percent of customer that were satisfied with PIPS | 98% |
8 |
Percent that would hire the contractor again | 98% |
9 |
Number of companies evaluated (PPI) | 70 |
10 |
Customers opinion of the low-bid system of contracting (1-10) | 3 |
11 |
Customers opinion of the PIPS system of contracting (1-10) | 9 |
If you have any questions please email John Savicky at john.savicky@asu.edu
